Emergency and crisis support

Students who experience a crisis or emergency outside normal working hours (9am-5pm), or a parent or supporter of a current student, can contact the University for support through the University Security 24/7 contact number 0131 650 2257


The University Security Section may be called in the event of an emergency on campus.

Tel.: +44 (0)131 650 2257 (or dial 2222 from an internal phone)

Out-of-hours student support

Access to front line advice from the 24/7 security team and if necessary, access to an on-call student services manager who can offer further practical advice and information, normally over the phone. The service is intended to support students who are experiencing a welfare crisis which is too urgent to leave until the next working day.

Examples of a student welfare crisis might include:

  • being a victim of serious crime
  • being hospitalised
  • loss of accommodation (e.g. due to fire or flood)

These may be reported by students or by a student’s flatmates, friends or family.

Tel.: +44 (0)131 650 2257

Out-of-hours medical advice

NHS 24 is a free telephone advice and triage service that covers the out-of-hours period (Mondays to Fridays between 6pm and 8am, public holidays and all weekend). The telephone service allows people who feel unwell or those caring for them to obtain health advice and information if it is not possible to wait until they can visit their general practitioner during working hours.        

Telephone number: 111

Medical emergencies

If someone is seriously ill or injured, and their life is at risk, call 999.

If you are worried about someone who is ill, call 111.

Mental health crisis support

If someone is in immediate danger call 999.

If the crisis is not life threatening, call NHS 24 on their 24 hour phone line 111.

Other sources of mental health support


Student support and information

Tel: 0131 557 4444 (8pm – 8am)

Nightline online chat


Confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts. Available 24 hours a day.

Free phone: 116 123               

Text message: 07725 90 90 90               

Email: jo@samaritans.org


24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere.

Text: 85258

The Edinburgh Crisis Centre

Open to any Edinburgh resident who is 16+ and experiencing a mental health crisis or a carer for someone who is. Find out more via the link below:

The Edinburgh Crisis Centre

Free phone 0808 801 0414

Text on 07974 429 075

Urgent social care or someone at risk of harm 

In the evening and at weekends / public holidays, call Emergency Social Work on 0800 731 6969

Non-emergency police matter

Police Scotland offers a non-emergency phone line which allows you to speak to your local police officer, request crime prevention advice or report a non-emergency crime, such as theft.

Telephone number: 101

Other useful numbers:

Royal Infirmary of Edinburgh - 0131 536 1000

Royal Edinburgh Hospital - 0131 537 6000

Fire and Rescue Service – 999

Coastguard - 999