Students who experience a crisis or emergency outside normal working hours (9am-5pm), or a parent or supporter of a current student, can contact the University for support through the University Security 24/7 contact number 0131 650 2257 Security The University Security Section may be called in the event of an emergency on campus. Tel.: +44 (0)131 650 2257 (or dial 2222 from an internal phone) Out-of-hours student support Access to front line advice from the 24/7 security team and if necessary, access to an on-call student services manager who can offer further practical advice and information, normally over the phone. The service is intended to support students who are experiencing a welfare crisis which is too urgent to leave until the next working day. Examples of a student welfare crisis might include: being a victim of serious crime being hospitalised loss of accommodation (e.g. due to fire or flood) These may be reported by students or by a student’s flatmates, friends or family. Tel.: +44 (0)131 650 2257 Out-of-hours medical advice NHS 24 is a free telephone advice and triage service that covers the out-of-hours period (Mondays to Fridays between 6pm and 8am, public holidays and all weekend). The telephone service allows people who feel unwell or those caring for them to obtain health advice and information if it is not possible to wait until they can visit their general practitioner during working hours. Telephone number: 111 Medical emergencies If someone is seriously ill or injured, and their life is at risk, call 999. If you are worried about someone who is ill, call 111. Mental health crisis support If someone is in immediate danger call 999. If the crisis is not life threatening, call NHS 24 on their 24 hour phone line 111. Other sources of mental health support Nightline Student support and information Tel: 0131 557 4444 (8pm – 8am) Nightline online chat Samaritans Confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts. Available 24 hours a day. Free phone: 116 123 Text message: 07725 90 90 90 Email: jo@samaritans.org Shout 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. Text: 85258 The Edinburgh Crisis Centre Open to any Edinburgh resident who is 16+ and experiencing a mental health crisis or a carer for someone who is. Find out more via the link below: The Edinburgh Crisis Centre Free phone 0808 801 0414 Text on 07974 429 075 Urgent social care or someone at risk of harm In the evening and at weekends / public holidays, call Emergency Social Work on 0800 731 6969 Non-emergency police matter Police Scotland offers a non-emergency phone line which allows you to speak to your local police officer, request crime prevention advice or report a non-emergency crime, such as theft. Telephone number: 101 Other useful numbers: Royal Infirmary of Edinburgh - 0131 536 1000 Royal Edinburgh Hospital - 0131 537 6000 Fire and Rescue Service – 999 Coastguard - 999
