Your Student Support Team

For general support and advice during your studies, including confirming attendance, extensions, interruptions, special circumstances, degree programme transfers, resources and regulations

How we can support you

Your Student Support Team is your main contact during your studies for general support and advice.

We can answer your general questions about studying at the University and the structure of your programme. We can direct you to specialist resources, services and support, including for academic skills development and wellbeing. We can also advise on University regulations and processes. These include confirmation of attendance, coursework and programme extensions, absences, taking a break or withdrawing from your studies, and changing your degree programme.

If you have questions about any aspect of your time at university or the resources available to you and are not sure who to ask, please do get in touch!  If we do not have the answers, we will find out, or direct you to the right people.

If you are experiencing difficulties with your studies, or your circumstances are preventing you from studying, we would encourage you to contact us as soon as possible.  The sooner you let us know, the more options and resources are available. 

If you have a named Student Adviser, their name will be on your EUCLID student record. When they are not available another member of the team will cover for them.

Other sources of support

Course Organisers and teaching teams are best placed to provide you with specialist subject-related guidance. They can answer your questions on course content and assessments.

For advice on timetabling, course enrolments, placement arrangements, access to Learn and difficulties submitting assessments, please speak with the relevant course and assessment administrator. 

The University’s EdHelp service will respond to routine student administration queries, for example, on student cards, paying fees, learning resources, IT access and library facilities.

There are many service and resources you can access at the University. See our University and community support services webpage.

Your Student Support Team

HiSS - Student Support team photo
Name Programmes / Remit Working hours
HiSS Student Support team - Jason

Jason Andreas

Student Adviser

MSc Psychology of Mental Health (Conversion)

Second year of the PG Diploma in Counselling

Monday-Friday, 9am-5pm
HiSS Student Support team - Louise

Louise Carracher

Student Adviser

MA Health in Social Science / MA Health, Science and Society

MSc Psychological Therapies

Monday-Friday, 10am-3pm
HiSS Student Support team - Sarah

Sarah Goldsmith

Student Adviser

MSc Mental Health in Children and Young People

MSc Applied Psychology 

Tuesday-Friday, 9am-5pm
HiSS Student Support team - Sergio

Sergio Mori

Student Adviser

Doctorate in Clinical Psychology 

MSc Advanced Nursing

PG Cert Neurological Rehabilitation and Care

PG Cert Counselling Studies

Monday-Friday, 9am-5pm
HiSS Student Support team - Gemma

Gemma O'Sullivan

Student Adviser

BN Nursing MN Nursing with Pre-registration (Adult)

First year of PG Diploma in Counselling

Monday-Friday, 9am-5pm
HiSS Student Support team - Sharon

Sharon Saunders

Student Adviser

MSc Counselling Studies

Post-qualifying years of Counselling

Wednesday-Thursday, 9am-5pm

Friday 9am-12noon

HiSS Student Support team - Catherine

Catherine Johnston

Student Experience Officer

Student community development Monday-Friday, 9am-5pm
HiSS Student Support team - Graeme

Graeme Mcfeely

Student Support and Experience Administrator

Student community development

Student support

Monday-Friday, 9am-5pm
HiSS Student Support team - Anna

Anna Conroy

Student Support and Experience Manager

Supporting the student support team

Regulations advice

School Attendance and Engagement Monitoring plan (SEAM)

Monday-Friday, 9am-5pm

If your programme of study is not listed above, please email the Student Support Team with your query. A member of the team will get back to you.

Support for visiting students

If you are a studying with us for a semester or an academic year as part of an exchange, the Visiting Student Office in the College of Arts, Humanities and Social Sciences is your Student Support Team.

How the Visiting Student Office can help you

Support for research students

Your main sources of support are your supervisor and the School's Postgraduate Research Office.  If you need additional support, please contact the Student Support Team.


The Student Support Team offers an on campus and an online service.  A member of the team is on campus Monday to Friday, 9am to 5pm.  

Contact us

The best way to reach the team is by email.  

Email the Student Support Team

When you email us, let us know how you would like to be contacted. 

Most queries can be answered by email, but if you would prefer to speak with a member of the team, we can call you by phone or by video via Microsoft Teams.  

If your query is urgent, or you are distressed, please phone +44 (0)131 651 3970 or contact the School's reception on +44 (0)131 651 3969 during office hours, 9am to 5pm, Monday to Friday.  A colleague will take a note of your details and how you would like to be contacted.  A member of the Student Support Team will prioritise getting back to you.

For routine enquiries, we aim to respond within two working days during office hours, and will reply sooner whenever we can.  Response times will vary at busier times of the year, such as at the start of semester and around assessment and Special Circumstances deadlines.

Emergency enquiries will be answered on the first working day they are received.

Out of hours support is also available. Contact details and further information can be found via the link below.

University out-of-hours student support


Students with exceptional circumstances may apply for a coursework extension to an assignment deadline and for Special Circumstances

Programme concessions cover exceptions to the standard application of University regulations or policies.  They include Authorised Interruptions of Study (AIS) and programme extensions.

Application criteria, process and deadlines for current students applying to transfer to a degree programme in the School of Health in Social Science

The School of Health in Social Science and the University will monitor your engagement with your studies