For general support and advice during your studies, including confirming attendance, extensions, interruptions, special circumstances, degree programme transfers, resources and regulations How we can support you Your Student Support Team is your main contact during your studies for general support and advice. We can answer your general questions about studying at the University and the structure of your programme. We can direct you to specialist resources, services and support, including for academic skills development and wellbeing. We can also advise on University regulations and processes. These include confirmation of attendance, coursework and programme extensions, absences, taking a break or withdrawing from your studies, and changing your degree programme. If you have questions about any aspect of your time at university or the resources available to you and are not sure who to ask, please do get in touch! If we do not have the answers, we will find out, or direct you to the right people. If you are experiencing difficulties with your studies, or your circumstances are preventing you from studying, we would encourage you to contact us as soon as possible. The sooner you let us know, the more options and resources are available. If you have a named Student Adviser, their name will be on your EUCLID student record. When they are not available another member of the team will cover for them. Other sources of support Course Organisers and teaching teams are best placed to provide you with specialist subject-related guidance. They can answer your questions on course content and assessments. For advice on timetabling, course enrolments, placement arrangements, access to Learn and difficulties submitting assessments, please speak with the relevant course and assessment administrator. The University’s EdHelp service will respond to routine student administration queries, for example, on student cards, paying fees, learning resources, IT access and library facilities. There are many service and resources you can access at the University. See our University and community support services webpage. Your Student Support Team Image Name Programmes / Remit Working hours Image Jason Andreas Student Adviser MSc Psychology of Mental Health (Conversion) Second year of the PG Diploma in Counselling Monday-Friday, 9am-5pm Image Louise Carracher Student Adviser MA Health in Social Science / MA Health, Science and Society MSc Psychological Therapies Monday-Friday, 10am-3pm Image Sarah Goldsmith Student Adviser MSc Mental Health in Children and Young People MSc Applied Psychology Tuesday-Friday, 9am-5pm Image Sergio Mori Student Adviser Doctorate in Clinical Psychology MSc Advanced Nursing PG Cert Neurological Rehabilitation and Care PG Cert Counselling Studies Monday-Friday, 9am-5pm Image Gemma O'Sullivan Student Adviser BN Nursing MN Nursing with Pre-registration (Adult) First year of PG Diploma in Counselling Monday-Friday, 9am-5pm Image Sharon Saunders Student Adviser MSc Counselling Studies Post-qualifying years of Counselling Wednesday-Thursday, 9am-5pm Friday 9am-12noon Image Catherine Johnston Student Experience Officer Student community development Monday-Friday, 9am-5pm Image Graeme Mcfeely Student Support and Experience Administrator Student community development Student support Monday-Friday, 9am-5pm Image Anna Conroy Student Support and Experience Manager Supporting the student support team Regulations advice School Attendance and Engagement Monitoring plan (SEAM) Monday-Friday, 9am-5pm If your programme of study is not listed above, please email the Student Support Team with your query. A member of the team will get back to you. Support for visiting students If you are a studying with us for a semester or an academic year as part of an exchange, the Visiting Student Office in the College of Arts, Humanities and Social Sciences is your Student Support Team. How the Visiting Student Office can help you Support for research students Your main sources of support are your supervisor and the School's Postgraduate Research Office. If you need additional support, please contact the Student Support Team. Location The Student Support Team offers an on campus and an online service. A member of the team is on campus Monday to Friday, 9am to 5pm. Contact us The best way to reach the team is by email. Email the Student Support Team When you email us, let us know how you would like to be contacted. Most queries can be answered by email, but if you would prefer to speak with a member of the team, we can call you by phone or by video via Microsoft Teams. If your query is urgent, or you are distressed, please phone +44 (0)131 651 3970 or contact the School's reception on +44 (0)131 651 3969 during office hours, 9am to 5pm, Monday to Friday. A colleague will take a note of your details and how you would like to be contacted. A member of the Student Support Team will prioritise getting back to you. For routine enquiries, we aim to respond within two working days during office hours, and will reply sooner whenever we can. Response times will vary at busier times of the year, such as at the start of semester and around assessment and Special Circumstances deadlines. Emergency enquiries will be answered on the first working day they are received. Out of hours support is also available. Contact details and further information can be found via the link below. University out-of-hours student support Learning support for disabled students Registering for learning support at the University If you are disabled, have a learning difference, are neurodiverse, have a communication difficulty, a long-term health condition or a temporary injury that affects your studies, you may be eligible for learning support. Please contact the Disability and Learning Support Service (DLSS) to discuss learning support, even if you are unsure whether you are eligible. Where appropriate, DLSS can approve adjustments to teaching and assessments (a schedule of adjustments), help you to access assistive technology and 1:1 specialist support. Specialist support may include manual or electronic notetaking, specific learning difference tuition, mental health mentoring or proofreading, for example. Approved adjustments are documented on a Schedule of Adjustments (or Learning Profile) and shared with the School via Euclid, your student record. Checking your adjustments How to view your Schedule of Adjustments. From MyEd, open your self-service portal in EUCLID Select ‘Disability Support’ from the side menu Select ‘View Schedule of Adjustments’ button Support in the School of Health in Social Science Student Support Team Your Student Support Team can offer help with coursework and programme extensions, interrupting your study, as well as providing support if you are experiencing difficulties with your studies. Students with an adjustment for enhanced support Your Student Adviser will check in with you regularly and offer you support. Co-ordinator of Adjustments Joanna Alexjuk is the School’s Co-ordinator of Adjustments. She has oversight of the support for students with schedules of adjustments, liaising with Student Advisers and the Disability and Learning Support Service. If you have questions about your schedule of adjustments please contact the Disability and Learning Support Service or your Student Adviser in the first instance. Email: Jo.Alexjuk@ed.ac.uk Disability and Learning Support Service: disability.service@ed.ac.uk Student Adviser: StudentSupport-HiSS@ed.ac.uk Assessment support Many adjustment schedules include extra time for assessments. Students with this adjustment must register that they plan to use it before the deadline for each assignment. The extra time is not automatically applied. Students request their extra time using the Extra Time Adjustment Tool in MyEd > EUCLID > Disability Support > Apply for coursework extra time using an adjustment. Apply for extra time using a learning adjustment If general coursework extensions are permitted for an assessment, all students can apply for this if they are experiencing eligible circumstances. General coursework extensions explained If you have not been able to meet a deadline or the quality of your assessed work has been impacted because of exceptional circumstances outwith your control, you may be eligible to apply for Special Circumstances. Special circumstances explained Other support at the University University Support Services offer support with health, well-being and mental health, including the Student Counselling Service and various therapies, for example SilverCloud, an online cognitive behavioural therapy programme and TogetherAll, an online mental health support network, guided by trained professionals, peer support and self-care resources. University sources of support Coursework Extensions and Special Circumstances Students with exceptional circumstances may apply for a coursework extension to an assignment deadline and for Special Circumstances Programme Concessions Programme concessions cover exceptions to the standard application of University regulations or policies. They include Authorised Interruptions of Study (AIS) and programme extensions. Degree Programme Transfers Application criteria, process and deadlines for current students applying to transfer to a degree programme in the School of Health in Social Science Engagement Monitoring The School of Health in Social Science and the University will monitor your engagement with your studies
